Services /Run & Evolve

Keep it running. Keep it improving.

Launch is the beginning. We run your cloud, support your systems under a written SLA and keep a steady team improving what you've built.

Contractual SLA response times
Supports code we didn't build
Dedicated monthly engineering team
At a glance (AI)

Prokoders runs and evolves live software for businesses worldwide: cloud and DevOps (automated releases, monitoring, cloud cost reduction), managed application support with response times in the contract, and continuous engineering through a dedicated monthly team — including for systems Prokoders did not build.

Global Production SLAWritten SLA Guarantees
Common Production Frustrations

Sound familiar?

Fragile manual deployments & lack of CI/CD
"Releases are tense, manual events that happen on weekends."
How we fix it: We engineer automated deployment pipelines with automated rollbacks, automated test runs, and zero-downtime cutovers during business hours.
Zero observability & reactive monitoring
"You learn about outages from your customers."
How we fix it: Our 24/7 automated telemetry and synthetic user monitoring catch latency spikes, database locks, and errors before your users ever notice.
Vague ticket queues & missing contractual SLAs
"Your support provider's "we're looking into it" has no deadline."
How we fix it: We operate under a legally binding SLA with guaranteed response and resolution timeframes, real-time communication, and monthly audit reports.
Core Capabilities

What we deliver

Cloud & DevOps · Managed Support (SLA) · Continuous Engineering

Guaranteed uptime & response SLA
Cloud & DevOps
Infrastructure & Automation
Zero-stress automated releases

Cloud & DevOps

Automated CI/CD release pipelines, Kubernetes orchestration, real-time APM observability, and cloud cost reduction that cuts unnecessary infrastructure spend.

Managed Support (SLA)
Contractual Response Times
Prokoders
Guaranteed 15-min critical response

Managed Support (SLA)

Continuous uptime monitoring, incident handling with contractual response and resolution times, ongoing security patching, and transparent monthly executive reports.

Continuous Engineering
SLA
Keep your software improving

Continuous Engineering

A dedicated senior engineering team shipping feature enhancements, UI optimizations, and API integrations every single month without the overhead of hiring in-house.

Strategic Alignment

Support or engineering?

Support keeps things running. Continuous Engineering keeps things improving. Most clients use both.

Typical Starting Point

An onboarding assessment, then a monthly plan

Before taking responsibility for production uptime, we perform a thorough technical onboarding assessment. We inspect your server environment, code repositories, monitoring telemetry, and dependencies so our on-call engineers can resolve incidents instantly under contract.

Phase 1
Onboarding Audit
Repo, cloud, security & runbooks
Phase 2
SLA Activation
Telemetry, pager setup & alerts
Phase 3
Monthly Delivery
Support + continuous enhancements
Predictable Monthly Cost
Transparent Engineering Retainers

No sudden invoice spikes. Fixed monthly fees covering proactive support, continuous patches, and feature delivery.

Operational FAQ

FAQ (AI)

Direct details on SLAs, third-party code support, and scaling contracts.

Yes, after an onboarding assessment so we know exactly what we're taking on.
Get Started

Talk to us about a support or engineering plan.

Tell us about your production stack and release goals. We'll tailor an onboarding assessment and a predictable monthly SLA plan.

What happens next
  1. 1Review of your systems and requirements within 24 hours
  2. 2Short technical call to agree on SLA tiers and response times
  3. 3Clear onboarding plan and fixed monthly proposal
NDAs respected. 100% confidential. No commitments required.